Business policy
Returns and Refund Policy
How to raise a return request and how refunds are handled.
If there is a problem with your order, contact support@veltrixventures.shop within 7 days of delivery with your order reference and a description of the issue. Our team will review the request and confirm whether a return is available before any item is sent back.
Items returned without prior confirmation may not be accepted, so please contact us first.
Where a return is approved, items are expected to be in the condition they were received, with accessories and packaging included. Items that show signs of use beyond inspection may affect the outcome of the return.
Once a returned item has been received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method used for the order.
Refund processing times depend on the payment provider and your bank. We cannot control the time your bank takes to post a refund once it has been issued.
Faulty items are handled in line with the manufacturer's warranty terms where applicable. Contact us and we will explain the options for your specific product.
Questions about this policy?