Support
Frequently asked questions
How ordering and payments work at VELTRIX VENTURES.
How do I place an order?+
Add the products you want to your cart, then complete the checkout form with your delivery details. Your order is saved immediately and you receive a confirmation email with an order reference.
Am I charged when I submit my order?+
No. Nothing is charged when you place an order. Our team reviews it first and then sends a secure payment link to the email address on the order.
How do I pay?+
You will receive an email with a secure payment link issued for your exact order amount. Payment is completed on the payment provider's secure page, and VELTRIX VENTURES never sees or stores your card details.
How do I know my order is paid?+
Your order is marked paid only after the payment provider confirms the transaction. The status shown on your order page will change to paid once that confirmation arrives.
Where is my order reference?+
It is shown on the confirmation page and in the confirmation email, in the format VX-XXXXXX. Keep it for any enquiry.
What does shipping cost?+
Standard shipping is a flat $9.90 per order, and it is complimentary on orders of $250.00 or more.
Can I change or cancel my order?+
Contact support@veltrixventures.shop as soon as possible with your order reference. If the order has not yet been paid or dispatched, we will do what we can to update or cancel it.
How do I contact you?+
Email support@veltrixventures.shop or call +1 252 313 9932. You can also use the contact form on this website.
Still need help?
Email support@veltrixventures.shop or call +1 252 313 9932. You can also use our contact form.